services - Jinan Kinghawk Technology Co.,Ltd

Warranty Policy

We warrants to the distributor that our products(Instruments only, accessories and consumables not included) has 12 months warranty period, calculated from the factory shipment date. Our obligation under this warranty is limited to Repairing, at our company's option, any part which upon our company's examination proves defective.

Following cases are not included in Warranty:

-Any damage results from improper storage, transport, misused or by accident.

-Any problems caused during repairing or maintenance by anyone else not from Kinghawk or Kinghawk’s authorized organization.

-Any situation where the original Kinghawk serial number label or product identification markings have been changed or removed.

-Consumable materials, including but not limited to sample cup, printing paper and other disposable or one-off materials.

Technical Training

We provide free service training to the technical personnel from the distributors with respect to the products, and we will further provide technical assistance via E-mail, Telephone, Fax, Skype, Wechat or WhatsApp. The training should be performed at our factory/office in Jinan,China.

Technical Support

If any of the products fail to function or if any of service assistance you believe necessary, please contact our service engineer. Meanwhile, please also keep contact with our Sales Representative, who can follow up the issue as well.

For after-sale service, we provide technical supports via E-mail, Telephone, Fax, Skype, Wechat or WhatsApp.

Technical Feedback

While reporting the issue, please specify following information:

1. Product name, Model name and complete description of the trouble, better with related photos
2. The Serial Number (S/N) of your product/instrument
3. The complete name, address and phone number of your company
4. For parts order, the required spare or replacement part number(s)

Head office service center

Add: No.205, E South Building, Environmental Protection Technology Park,

Jinan, Shandong, China

Post code: 250101

Tel: 0086 531 8970 2821/2/3 (Monday to Friday, 08:30-17:00, Beijing time)

Fax:0086 531 82687770

Attn: Martin Liu (Service Manager)

WhatsApp: 0086 188 0531 6961

Mobile: 0086 188 0531 8980 (for urgent case)

E-mail: service@kinghawktech.com

Website: www.kinghawktech.com

India service center: