We warrants to the distributor that our products(Instruments only, accessories and consumables not included) has 12 months warranty period, calculated from the factory shipment date. Our obligation under this warranty is limited to Repairing, at our company's option, any part which upon our company's examination proves defective.
Following cases are not included in Warranty:
-Any damage results from improper storage, transport, misused or by accident.
-Any problems caused during repairing or maintenance by anyone else not from Kinghawk or Kinghawk’s authorized organization.
-Any situation where the original Kinghawk serial number label or product identification markings have been changed or removed.
-Consumable materials, including but not limited to sample cup, printing paper and other disposable or one-off materials.
We provide free service training to the technical personnel from the distributors with respect to the products, and we will further provide technical assistance via E-mail, Telephone, Fax, Skype, Wechat or WhatsApp. The training should be performed at our factory/office in Jinan,China.
If any of the products fail to function or if any of service assistance you believe necessary, please contact our service engineer. Meanwhile, please also keep contact with our Sales Representative, who can follow up the issue as well.
For after-sale service, we provide technical supports via E-mail, Telephone, Fax, Skype, Wechat or WhatsApp.
While reporting the issue, please specify following information:
1. Product name, Model name and complete description of the trouble, better with related photos
2. The Serial Number (S/N) of your product/instrument
3. The complete name, address and phone number of your company
4. For parts order, the required spare or replacement part number(s)
Head office service center
Add: No.205, E South Building, Environmental Protection Technology Park,
Jinan, Shandong, China
Post code: 250101
Tel: 0086 531 8970 2821/2/3 (Monday to Friday, 08:30-17:00, Beijing time)
Fax:0086 531 82687770
Attn: Martin Liu (Service Manager)
WhatsApp: 0086 188 0531 6961
Mobile: 0086 188 0531 8980 (for urgent case)
India service center:
Add:B-wing,Unique Auram,Near Poonam Garden Layout, Mira Bhayander road,Mira Road(E) 401107,(Mumbai), Maharashtra,India.
Attn: Mr. Shreedhar Verma
Mobile: 0091 9009512020
Pakistan service center:
Add: No.E41, Karachi Market,Khyber Bazar,Peshawar, Pakistan
Attn: Mr. Hafeez Ullah Khan
Mobile(WA): 0092 3149041212 03335379691